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Cancel Membership
Click on the button below to open the cancellation form. The form requires the email you used when you signed up.
E-mail / Chat
Send us a message and we'll do our best to answer you within 24 hours.
Live Support
Start a chat to talk to our support agents. The customer support service is open 24/7.
FAQ'S
Why has my credit card been charged?
If you recently ordered a product or signed up to any of our services on a 3-day trial basis for €9.95 by registering to our website and/or marketing offer, please check your bank statement for more information about this transaction - all transactions are processed with 3D Secure technology.
Cancel your membership
You are free to cancel your subscription at any time. There is no mandatory
membership period. If you wish to terminate your membership all you have to do is click
on the my account tab. Once your subscription has been cancelled, no further charges
will be made to your card. Cancellation does not, however, affect other services and/or
benefits linked to your user account for the period(s) charged.
Please note
that for technical reasons you cannot cancel your subscription to a service within the
first 24 hours after having registered the account. If you wish to terminate your
membership before the aforementioned lock period, please contact customer service
directly. If you choose to not cancel your membership before the end of your trial
period, then your trial membership will turn into a basic membership automatically and
your card will be charged at the standard subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €16.00 | Every 3 days |
| €32.00 | Every 7 days |
| €64.00 | Every 14 days |
After you have cancelled your membership, no further charges will be made to your card. Keep in mind you can always reactivate your membership or register a new service account at any time. Terminating your membership does not affect other enabled services on your mymeetpath.com user account for the period that have been charged already.mymeetpath.com will send you a notification of cancellation to the e-mail address indicated when you opened the account. Lost or non-delivered receipts do not annul the validity of your request for cancellation. This is based solely upon the information stored in the mymeetpath.com customer database. Nevertheless, it is your sole responsibility as a customer to enter a valid e-mail address. It is also your responsibility as a customer to check for e-mails that have been redirected to your spam-folder. Please contact customer service if you need more information on how to prevent these types of errors in e-mail delivery.
I'd like to apply for a refund. What is your refund policy?
The trial subscription price is non-refundable and we do not make refunds for
incomplete monthly subscriptions. We may, however, at any time and for any reason
decide to grant a refund, discount or exclusive benefit to a subscriber. The amount and
terms linked to the refund in question, and the decision to grant such a refund, is at
our sole discretion.
Your purchase is covered by a legal withdrawal clause. You
may only terminate your initial purchase if your subscription has not been activated.
When you accept the purchase and enter your mymeetpath.com account you have
automatically activated your membership. To withdraw your order or purchase, you must
log off the mymeetpath.com platform immediately after the initial purchase and avoid
logging in again. Contact our customer service by e-mail to cancel your order. We will
do our best to cancel your subscription and give you a refund.
Why has my credit card been charged immediately after subscribing to the service?
To access the services on our website, you pay €9.95 for a 3-day trial period. This amount is non-refundable the moment you start to use our service. You may request a refund if service has not been activated.
I have a trial period subscription but my card was charged twice. Why?
Our service includes a 3-day trial version of €9.95 with a pre-established trial duration. When the trial period has ended, your account turns into a standard subscription according to our terms and conditions, to which you have agreed. This happens unless you have cancelled your membership before the end of the trial period. To terminate your account, please contact our customer service.
How may I contact you?
Our customer service is open 24/7 all year round and can be accessed through e-mail, chat and phone. We suggest that your first point of contact is via e-mail. In case you are trying to contact us through the chat service and have connectivity issues, please send us an e-mail and a customer support representative will contact you as soon as possible.
What can I expect after terminating my subscription?
After you have terminated your subscription no further charges will be made to your card. Any information stored about you is deactivated according to our service's GDPR policy. If you wish to get a refund, you must not have activated or used the service. All personal data can be erased upon request.
I just registered to your service but have yet to receive any login data. What should I do?
An introductory e-mail with all your login information has been sent to the e-mail address used when you opened the account. We recommend you check your spam and trash folder. If you still have trouble finding it, please contact our customer support.